Pay super issues with authorisation

anntec

Good Morning I am hoping someone can help with this.

I have set up payday super. I have Owner access to the file.  I have created a super payment however when I go to authorise the payment it says I dont have the permission to authorise super payments. Thanks in advance

Isaiah_C

Hi @anntec,

 

I can see you’re having trouble authorising your Pay Super payment. The exact steps depend on the message you’re seeing, but please first check that the person authorising the payment is set up as a Pay Super Authoriser and has a verified mobile number. This needs to be completed by that user directly, rather than another administrator. In the browser version of your file, go to Payroll settings > Superannuation payments, open the user’s details and complete any pending verification from the email sent by Pay Super. You can also follow our guide, Changing your Pay Super payment details. 

 

If you’re still unable to authorise the payment, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account.

 

Regards,

Sai