Invoice won't send

OCT11

I am having issues with sending invoices. Anyone else having this issue?  Says I can not send them.

I contacted support only to be cut off because I won't sit on my phone for 6 hours or more later waiting for a response from them. Customer service i rate in negatives. Phone support would be quicker and easier. 

Cheers 

Screenshot_20260803_090743_Chrome.jpg

Genreve_S

Hi @OCT11, 

 

Thanks for sharing the screenshot. That error usually means the file has hit a temporary email sending limit, rather than there being a problem with the invoice itself.

 

The invoice is still valid, but sending it directly from the software is being blocked for now. To get that reviewed, the support team will need to verify the file and guide you through the authorisation step.

 

The best next step is to lodge a support request through My Account. I understand that you already spent time trying to get through, but support can definitely help with this.

 

Regards,
Genreve