Trying to update Business (Payroll) Details

AUMOW

I'm stuck in a spiral of doom.. :-|

In Payroll settings / Superannuation payments; there is a little yellow ALERT signal next to our business name, with a message "Your business name has been updated. Select Save to confirm the change"

When I click on Save, I get an error in a little black pop-up box at the bottom of screen saying "Some information is missing or incorrect. Check the form and resubmit."

When I scroll up to check, the highlighted "error" field is the name on our Bank Account and the error note under it says "Account name cannot exceed 240 characters" despite the name being just 38 characters (including spaces)..

so I adjust the name, just in case.. and click SAVE, which generates yet another pop-up black box error "We couldn't complete that request right now. Try again."

trust me - I have tried again, and again... and again..

I am unable to make any changes to this entire page because of this anomaly.

PS. none of the above has ANYTHING to do with the change I actually need to make which is to simply change the authorisations required from Two people to One.... 

Any suggestions people? 

Princess_R

Hi @AUMOW,

 

Sorry you’re stuck in this frustrating loop! From your post, it looks like you’re making the changes in a web browser. The black message at the bottom is a browser pop-up, and it’s possible you have several MYOB tabs open. When that happens, changes made in one tab won’t automatically update the other tabs that were already open. Try closing any extra MYOB tabs, leaving just one open, and refreshing the page before trying to save again.

 

If the error keeps popping up, please reach out to our support team through any of the options on our Contact page. They can take a closer look and may ask for screenshots or other details to help figure out what’s happening on your end.

 

Cheers,

Princess