My Payday Super keeps failing. The error message is "Clearing House error source failed"
What d ...

Question

oes this mean

My Payday Super keeps failing. The error message is "Clearing House error source failed"

What does this mean

MBRFY · Answer

Hi Lachlan1998, just a quick check that you are not trying to use the ATO clearing house because that is now closed.

Doreen_P · Answer

Hi @Lachlan1998,

“Source Failed” means the direct debit was dishonoured. A couple of cozy checks:

* Make sure there are enough funds in the bank account
* Check the bank details in Pay Super are correct
* Once that’s sorted, record and reprocess the returned super contribution

You can also check this guide for the error steps: Fixing super payment clearing house errors. And if the super contribution was returned, this guide may help too: Returned superannuation contributions.

Cheers,

Doreen