As of 1st of October will MYOB be charging us the 1.8% Credit Card surcharge + the .25c transaction fee or will it be removed as per the RBA's recommendation?
Hi @AshGee, I had this exact issue when I tried switching off my online payments too. I think the workaround that worked for me was creating a new invoice, then toggling off Cards and Wallets again here. Then my future invoices saved that preference. Hopefully that helps
@Princess_R please contact your dev team internally to fix this bug, as this should not be happening. Business owners have enough to deal with right now.
Hi @AshGee,
Thanks for the screenshot. Dealing with a setting issues like this can be frustrating. It’s definitely weird that the preference isn't sticking after you've saved it. As a quick test, try clearing your browser cache after turning it off to see if that helps. If the setting keeps flipping back on, we'll need to investigate. Please give our support team a shout via our Contact page so they can take a closer look at what's going wrong.
Cheers,
Princess
Hi All
Has anyone successfully disabled online payment. I have tried numerous
times but still indicates active. and despite cancelling it weeks ago i am still receiving online payments minus the fee. and yes I have clicked save but it just goes back to displaying what you see below after a Successful save prompt appears and than disappears.
Certainly love how everything gets dumped on to small business to "absorb", MYOB payments was a value added convenience for our customers, it is no longer a convenience for us. NAB reduced our mastercard, visa, unionpay and eftpos merchant fee to 0.77% I don't care for apple pay, Gpay or paypal so MYOB payments has to go. Sorry but I don't want to absorb.
@TamaraDee Not sure if this helps, but we will be receipting the payment in full to the customer and then processing a Spend Money transaction for the merchant fees that have been deducted. This will ensure that both your debtors and your bank reconcile.
Hi @TamaraDee,
I get that it’s a bit confusing when the amount paid into your bank account is less than the invoice total, making it look like the invoice has been short-paid. From 1 October 2026, MYOB will deduct the payment fee from the amount settled to your account rather than adding it to your customer’s payment. This means the customer’s payment will still be recorded against the invoice for the full invoice amount, so you shouldn’t adjust the invoice itself or record it as a short payment. You can read more about the fee changes here: Fees and charges for online payments.
Regards,
Sai
Hi, Oct 1st, MYOB will be taking out fees and depositing remaining amount to our account.Invoice will show as short paid.
Please advise how to adjust within invoice to show fees charged by MYOB.
WOW, you edited my post to show the % in reduction, not the actual rate that I posted. Is it because the bank rates are much lower than MYOB's?
Where is your transparency?
We watched the pre-recorded live webinar yesterday and was not surprised from their scripted response. Their reduction from 1.8% to 1.7% answered my question of 'do I turn off the credit card payment option'?. Yes, which I did today.
We are a micro business and offer credit card payments as an option for clients, our main issue is that most NSW state government departments pay by credit card, this will now have to be done over the phone via our eftpos terminal as the bank's fees are lower the MYOB.
In case anyone is interested in bank fees, my conversation with Westpac this morning regarding fees are as follows:
Terminal fee - $24.75 (monthly)
Terminal transactions - reducing by 0.41%
Eftpos Air - reducing by 0.15% (smart phone option)
Online Pay - reducing by 0.15% (send a link to the client, they can pay by credit card)
Obviously these fees are not going away and as a business we will have to make adjustments, whether that is absorbing the fees or increasing prices.*Post edited to show the change in price rather than the pricing itself
Thanks @CassG , great share of your ideaI think this would be a great feature as well. I hope that more people can vote on it!
Hi everyone, using this thread as many of you may benefit from the idea I have posted on the ideas exchange for Online Invoice Payments to have a customisable limit:
Online Payments - Customisable Invoice Value Limit | MYOB CommunityIf this interests you, please vote to gain traction with MYOB.
For our business, Online Payments are worthwhile for smaller invoices, where the convenience for customers and reduced manual follow-up justify the transaction fee. However, for invoices in the thousands of dollars, the percentage-based fee becomes significant and the trade-off is less clear.
It would be useful to set a threshold where Online Payments are automatically disabled above a nominated invoice value, while retaining the option to enable them manually when needed.
This is an absolute joke to say the least.
Just a heads up, from my understanding you may want to disable Online Payments now rather than waiting until 1 October.
The change appears to apply to payments made from 1 October, rather than invoices issued from that date. So if you issue an invoice now with Online Payments enabled and the customer doesn't pay it until after 1 October, you could end up having to absorb the 1.7% + 25c transaction fee.
I've decided to switch mine off now for exactly that reason. I'm not prepared to risk having outstanding invoices paid by card after 1 October and being forced to absorb the fee.
I'll also be exploring alternative payment and accounting options going forward. If MYOB's solution is for small businesses to simply absorb these costs, then I think it's only reasonable for us as customers to reconsider whether MYOB continues to offer the best value for our businesses.
Wow, that’s so generous of them. I’ll be turning mine off too. I will still get my invoices paid by bank transfer so no problem for me. Watch this space as MYOB will raise their subscription fees next to cover their loss from all the surcharges they no longer get.
MYOB just announced in their webinar that they are reducing the payment fee a whopping 0.1% from 1.8% + 25c to 1.7% +25c, and now we have to bare the costs.
I'll be disabling card payments immediately on 1st Oct.
Hi @Hobsie,
MYOB is proactively working with our payment partners to support a smooth transition to the new rules from 1 October 2026.
We will be removing surcharging functionality from our services so merchants don’t accidentally fall afoul of the new regulations, and providing continuous updates so customers can transition as seamlessly as possible and will share further updates, including any PayPal-specific details, as they become available.
Regards,Genreve
What about customers who pay through PayPal? How will that work and will we stillpay the surcharge.?
I looked into getting my own credic card machine for customers to pay me directly. CBA, my bank are charging 0.99% transaction fees from 1st Oct. I am also checking to see if I can obtain my own BPAY link to add to my credit cards. It can be done but they dont advertise the fee. surely it would be cheaper than 0.99% because there is no machine involved. I hope that give people some ideas.
Agree 100%. We will be cancelling this payment facility. Totally unacceptable MYOB isn't being transparent about what they will then charge it's current customers for this payment service. It's not like we don't pay enough for the actual software monthly.......
Hi @geoeng , can you please clarify your question a bit further? I would like to answer or address as much as I can.Because this change doesn't take effect until the 1st October, the option is still in the software for you to surcharge the fee to the person paying your invoice.Let me know how I can help, thanks
I agree that MYOB are only addressing one side of the story regarding the government changes. I also wanted to check if other companies are already having to pay the surcharges even though I have clicked the option of "customer to pay surcharge" and it is not yet the 1st of October. I submitted a help request almost a month ago but no reply.
so basically we will be turning off online payments from October if we are not able to pass on the credit card surcharge to our client.but MYOB for some reason is still allowed to charge it to us:( how is that fair?
Hi @LeeSupplies and all on this threadWe have just posted an updated for all in the forum here. In particular, this links out to a landing page we have created on this change, and you have the option to register for an upcoming webinar that we will be running for our customers as wellPlease take a look here when you have the time
Yes will also be cancelling my credit card facility with MYOB. I dont understand how if credit card fees are being banned we as a customer are still getting charged but just calling it something else? I'm considering no longer offering a credit card payment option or raising prices to cover costs and then offering a discount for direct payment or cash.
Hi Amanda,
I don't find this confusing at all.
MYOB have told us we can't pass these charges onto our customers, however, MYOB can still pass these charges onto their customers......that will be us! It's pretty black & white to me.
Your monthly subscription fees increase & change on a regular basis. "It may be worth reviewing how payment costs are managed within your broader pricing & operating model!"
As of 1st October we will no longer be using your online payments facility & go back to using square where we can incorporate their fee into our customers invoice.
I understand MYOB's 1.8% + 25c covers more than just interchange fees, but I think we're only hearing half the story here.
From 1 October the RBA is also reducing interchange fees, specifically to reduce card acceptance costs for merchants. They've estimated these changes will save merchants around $1.2 billion per year.
MYOB is very clear that we can no longer pass the 1.8% fee onto our customers, but there's been very little said about the reduction in MYOB's own underlying card processing costs.
So the question is pretty simple – how much of that saving will MYOB be passing onto us through a reduction in the 1.8% + 25c fee?
Telling businesses to adjust our pricing to absorb the fee, without answering that side of the equation, isn't really good enough.
Thanks Amanda, but I don't think this addresses the fundamental concern being raised here.
MYOB is telling businesses that we can no longer directly recover the cost of a customer's chosen payment method from that customer, while MYOB itself continues to charge businesses a transaction fee for providing that payment service.
Suggesting that businesses instead recover these costs through our "broader pricing and operating model" effectively means spreading the cost across all of our customers, including those who pay by bank transfer and do not generate an MYOB Online Payments fee in the first place. How is that a fairer or more transparent outcome?
If MYOB's costs of providing Online Payments remain legitimate costs that MYOB is entitled to recover from its customers, then surely you can understand why small businesses are questioning why the direct cost we incur from that same transaction should simply become ours to absorb.
You mentioned that MYOB is currently reviewing what these reforms mean for its pricing. Can you please clarify whether this means the current 1.8% + 25c Online Payments transaction fee is under review and may be reduced from 1 October?
I think that is the question many MYOB customers would like a clear answer to before deciding whether continuing to offer MYOB Online Payments remains commercially viable.
Hi everyone!
We understand how this could be confusing. The short version is that the change affects how businesses can pass on card payment costs; it doesn't mean the cost of providing payment services disappears.
The RBA has announced that, from 1 October 2026, businesses will no longer be able to apply surcharges to domestic payments made via eftpos, Visa or Mastercard. American Express has also announced it will remove surcharging from the same date. Payment providers like MYOB now need to implement these changes across the payments ecosystem.
The fees associated with online payments help support payment processing, as well as the technology, security and other services that support the payment experience. The change doesn't remove those costs; rather, it changes how businesses can recover them from customers.
The RBA's reforms are also intended to reduce some of the underlying costs associated with accepting certain card payments. We're reviewing what that means for our pricing and will share more once our approach is confirmed.
If you currently surcharge, it may be worth reviewing how payment costs are managed within your broader pricing and operating model.
We'll share more practical guidance and scenarios in the coming weeks. You can also register for our upcoming webinar here.
Please note: this is general information only, not legal or financial advice.
This is not the answer I was looking for. The "online transaction fee" you will be continuing to charge us is simply a credit card surcharge the government is trying to abolish. I will be cancelling my online payment function from 1st October as we refuse to pay MYOB any more fees!!
This is frankly outrageous, and I struggle to understand how this can possibly be considered a fair outcome for small businesses.
MYOB has confirmed above that the 1.8% + 25c fee will remain because, in MYOB's words, it is an "online payment transaction fee" charged to us for processing the payment.
If MYOB is permitted to charge us, its customer, a 1.8% + 25c transaction fee for processing a payment, why should we not be permitted to recover that exact transaction cost from our own customer when their choice of payment method is what directly causes us to incur it?
Calling MYOB's charge a "transaction fee" rather than a "surcharge" does not make the cost disappear. It is still a direct and identifiable cost incurred by the business as a result of that particular transaction.
The outcome therefore seems completely contradictory. MYOB can charge its customer a transaction fee to cover the cost of providing a payment service, but its business customers are expected to absorb that same fee and are prohibited from passing the direct cost of the transaction on to their customers.
For businesses processing large invoices, 1.8% is substantial. For example, a $10,000 payment would cost the business $180 + 25c simply because the customer elects to pay through MYOB Online Payments. Why should that cost automatically become the business owner's responsibility?
If businesses are prohibited from recovering card processing costs from the customers who generate them, then payment providers should not be permitted to continue imposing percentage-based transaction fees on businesses under effectively the same rationale.
At the very least, I would like MYOB to explain the logic behind this distinction and what it intends to do about the 1.8% + 25c fee from 1 October. Simply telling small businesses that the fee remains but we are no longer allowed to recover it from the customer is an extraordinarily poor outcome for MYOB's business customers.
Hey @Slimflow
MYOB will be updating our invoicing feature to help keep your payment experience in line with the new guidelines.
The 1.8% + 25c is MYOB's online payment transaction fee, it's what we charge to process payments made online, and that will still be in effect. What is changing from 1 October 2026, is the ability for a business to pass that fee on to a customer as a surcharge.
MYOB will share more product specific guidance through August and September so you know what to expect in your product. You can find updates here.
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