Just found my Superannuation still under Processing Payment for so long (more than 3 months). No new members were added. Authorised and payment made from bank account
Hi @Sunnyhappiness,
That sounds like something might have hindered the super payment from going through. A Pay Super payment can stay as Processing Payment while it moves through the clearing house, but this normally takes a few business days. As your payment has been there for more than three months, please don’t submit it again, as this could create a duplicate payment.
As the amount has already left your bank account, please refresh the payment status in Manage payments or Super payments. If it still shows as Processing Payment, I recommend reaching out to our support team so they can investigate that specific payment. You can reach out by creating a ticket in My Account or connect with our live chat team through MOCA, our virtual assistant.
More information is available here:
https://www.myob.com/au/support/myob-business/payroll/superannuation/make-superannuation-paymentsRegards,Genreve
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