Payroll electronic pay

SPSTreasurer

Hi I have created a pay for electronic payment in error. Should have been manually processed through the bank. I changed the employee record to cheque - reversed the pay run as it hadnt been paid yet and then created a new pay run. It still picked up as an electronic pay again. I dont want to muck around too much as it sends STP report each time. Can anyone help pls ?

Doreen_P

Hi @SPSTreasurer,

 

A small payment-method gremlin may be hiding in the pay itself. Changing the employee card to Cheque doesn’t always update a pay that’s already been recorded as Electronic. Because the employee hasn’t been paid, first check the pay’s STP status:

 

• If it’s Not Sent or Rejected, delete the incorrect pay and record it again.
• If it’s Sent, Accepted or Accepted with errors, reverse it instead and submit the reversal to STP.

When recording the replacement pay, open the payroll transaction’s Banking Details and confirm the payment method is Cheque/Cash, with the correct linked account selected. Also check that the pay hasn’t already been included in a processed electronic payment. MYOB’s guides explain the steps here:

 

• Fixing a pay
• Making electronic payments

If it’s still putting the pay in the electronic-payment queue, please head to our Contact Us page so the team can take a closer look.

 

Cheers,

Doreen