Long Service Leave Entitlement - no longer showing on payslip??

Question

Hi - I have noticed that since 01/07/26 the Long Service Leave Entitlement is no longer showing up on payslips.  It still has the show leave balance on payslips selected and the employee's that are applicable for Long Service Leave are all selected and have it definitely selected on their card.  We haven't ammended our template????

HayleyGlynn1 · Answer

Genreve_S · Answer

Hi @HayleyGlynn1,

Thanks for the details. That certainly is unusual if you didn't update anything on the employee cards.

In AccountRight, open Payroll > Payroll Categories > Entitlements > Long Service Leave Accrual and check that Print on Pay Advice and Carry Entitlement Over to Next Year are selected. Also confirm it’s linked to the Long Service Leave wage category, then preview a new payslip.

If it still doesn’t show, it's best to connect with our support team through My Account or the live chat team through MOCA, our virtual assistant.

More information:
https://myob.com/support/myob-business/payroll/leave-and-entitlements/long-service-leave

Regards,
Genreve