Lodging payroll with ATO error

Question

I keep getting lodgement errors with the ATO, we have 27 staff and I'm only able to process 4 people at a time before I get a lodgement error.

MYOB keep closing my support requests (4 times now), I respond to their emails about more information and then they promise to call and don't call.

I have cleared my cache and still I get the error.  can anyone else help as MYOB don't seem interested in helping.

Thanks

Vanessa9 · Answer

Just an update for you.

Apparently there is no solution for my problem, even though they are aware of the issue it doesn't appear to be on the list of items to be looked at anytime soon.  Its been over a year since I first lodged the problem.

MYOB informed me that I have to break down my payrun into smaller batches for the same week or switch to using the desktop version.  Unfortunately I use a Mac and there is no desktop version for a MAC.

Princess_R · Answer

Hi @Vanessa9,

I’m sorry for the frustration, especially as you’re still waiting for an update. I can see that your enquiry is currently with our Support team under case 03287917. To clarify, cases can be moved to resolved or closed when we haven’t received a response for a period of time, as the system assumes no further assistance is needed. However, if you still need help, simply reply directly to your ongoing case email. Your reply will make the case active again, so the Support team can continue assisting you.

Thanks for your patience.

Cheers,

Princess

Vanessa9 · Answer

So once again MYOB has closed my case.

For clarification I am waiting on MYOB to get back to me as per email 9 September 2026.  Seriously frustrating!