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ERROR: One or more super funds is inactive and can't accept payments.

Catherine_M

Good morning,

I am receiving this message whilst trying to complete our fortnightly pay run.

I have checked the Superannuation details for a couple of our most recent employees to ensure they are correct and I have attempted to record the super whilst untagging every employee one at a time ... but the error message remains.

How do I pinpoint which Super Fund is causing the error?!

I have until 12.00pm to submit these payments ...

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JayHar

FWIW ,

I found a fund just now in myob called "FUTURE SUPER" with the correct ABN 68964712340, for Smart Future Super ,

and nearly the correct USI (it ends in..19, not...20) .. So I am going to use use that .

Doreen_P

Hi @Jesika_Rubiano,

Thanks for the screenshot. I understand the urgency here, especially with several employees affected and the potential compliance impact of delayed super payments. This appears to be related to the recent change to the Child Care Super/GuildSuper fund details. The previous fund record was recently retired, and the replacement fund record with the current SPIN/USI and ABN became available from 5 September. To update the affected employees:

Recreate or add the current GuildSuper fund record in MYOB using the latest details supplied by the fund. For guidance, see Set up superannuation funds.
Open each affected employee’s record and go to their Payroll Details > Superannuation section.
Select the newly created GuildSuper fund, check the employee’s member number, and save the changes.
Return to Pay Super and reprocess the failed contributions using the updated fund record.

Please don’t continue trying to process the payments against the old fund record, as MYOB may continue to reject those details. You can also check the current fund details in the MYOB Super Funds list.

Cheers,

Doreen

Jesika_Rubiano

Hi,

I am experiencing the same issue with several employees. I can see that Child Care Super / GuildSuper is listed in MYOB; however, when I attempt to process the payment, MYOB advises that the super fund details are invalid.

Could you please treat this as an urgent matter, as we may be liable for ATO Superannuation Guarantee Charge (SGC) penalties if the issue is not resolved promptly?

I would appreciate your assistance in resolving this matter as soon as possible.

Thank you.

JayHar

The problem is that MYOB has deleted Guild Super fund prematurely. Its meant to be active until the 12th September.

Now we are all liable for the ATO (SGC) penalties.

Isaiah_C

Hi @SophieW,

I’m sorry you’ve had trouble processing the super payment for your employee. That’s not ideal, especially when you’ve already tried entering the updated Child Care Super details a few times. I’ve checked the MYOB Super Funds List, and Child Care Super is currently listed with:

USI/SPIN: 68964712340022
ABN: 68964712340

Please check that the details entered in MYOB match these exactly. If you’re using different “new” details and they still aren’t recognised, they may not have been added to the MYOB list yet. The list notes that more funds will be added, but it doesn’t provide a specific update date. If the details above still aren’t accepted, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so the team can check this further and advise on the available way to process the payment.

Regards,

Sai

JayHar

Hi,

We also are not able to add the new Future Smart fund , as its not a selection option . Cannot make payment using Guild Super USI,since last Monday.

Guild super says its MYOBs fault, and they also told me ( apparently Xero uses also have the same problem )

SophieW

Good morning,

I have attempted multiple times and varying methods this morning (5 September) to pay our employee with Child Care Super with the new USI and ABN details but MYOB is still not recognising them. They are not available on the MYOB Super Fund List either. Is anyone able to advise when this will be updated so that we can process super!?

Thanks

Genreve_S

Hi @Catherine_M,

I understand your concern with the Payday Super. Smart Future Trust isn’t showing in MYOB yet because it will be active from 5 September 2026.

Once it’s available, update the affected employees to Smart Future Trust – GuildSuper and resubmit the failed payment. Please don’t create the fund manually or use the inactive fund.

If it’s still missing after 5 September, it would be best to reach out to our support team so they can check it further. You can reach out by creating a ticket in My Account or connecting to our live chat team through MOCA, our virtual assistant.

Regards,
Genreve

Catherine_M

Hi Matt,

I certainly hope the new Smart Future Trust is available in MYOB from the 5th although it's so frustrating as I haven't had leave in 7 years and my last day is today for 3 weeks. I won't be paying these 2 Superannuation amounts on Saturday from Koh Samui and my Director is saying we will hold them until I am back ... I don't like that solution (legality-wise with the new pay-day Super rules) so I'm going to try and get in touch with the funds today and see what else I can arrange.

Can anyone from MYOB advise as to when the new Smart Future Trust funds will be available in MYOB?

The 2 relevant for me are:

GuildSuper Smart Future Trust with USI - 68964712340020

ChildCareSuper Smart Future Trust with USI - 68964712340022

I would love to be able to at least set the new details up if at all possible.

MattWalton

Hi Catherine, I have had exactly the same issue with 2 employees for both the same funds. Did you find out if the new Super account details will be available in MYOB from the fifth? The new fund "Smart Future Trust" with the new USI of 68964712340022 does not appear on the list yet..

Catherine_M

Thank you. I have figured out that it was for 2 employees - one with GuildSuper and one with ChildCareSuper. Neither of these funds are accepting superannuation payments until 5 September 2026 where they will have new ABN and USI details ... I need to hold the Super payments until then to process under the new fund details.

Princess_R

Hi Catherine_M,

Good morning. Thanks for explaining what you’ve already tried. I understand this is urgent with your 12:00 pm submission deadline. The "One or more funds selected is inactive and can't accept payments" a generic validation error, so sadly it doesn’t show which fund is causing the issue. It can happen when a super fund has changed, such as being merged or renamed. I recommend checking the details against the current Super Fund list, and searching by the fund’s SPIN or USI rather than its name.

It’s also possible the SMSF record has become corrupted. To test this, go to your super fund list and recreate the fund again using a slightly different name. Then assign the new fund to the affected employee profiles, reprocess the payments, and check whether the issue is resolved. If the error continues, please contact our live chat team through our virtual assistant, MOCA, or submit a case via My Account. They’ll be able to take a closer look at your file and fund setup.

Cheers,

Princess