Super for 1 employee with 2 cards

Question

We have an employee who has 2 different roles with 2 different hourly pay rates.  We set up 2 cards for her.  But when trying to pay super, the error message says there is a duplication of fund member number which needs to be fixed.  How to get around this?

Ellemm · Answer

Thanks Genreve.  Yes, I thought about setting up the different categories after I posted my query, but then I wondered how I could delete 1 card because I've processed a pays for the employee, 1 under each of the 2 cards.  It would be great if the cards could be combined as is the case with suppliers etc.  I'll see what I can do to fix the situation today.

Genreve_S · Answer

Hi @Ellemm,

Thanks for explaining what you’re trying to do. Having one employee work in two roles with different rates can definitely make the setup a little more complex.

Because it’s the same employee, you could use one employee card with two separate wage categories, one for each role or rate, instead of creating two employee cards.

The duplicate error is likely because both cards have the same super fund member number. I’d recommend keeping one employee card, removing the duplicate card or clearing its super details, then rebuilding the pay and trying the super payment again.

For AccountRight desktop, you can find this under Payroll > Payroll Categories > Wages. This guide may help with processing payroll: Processing your payroll - AccountRight desktop

Regards,
Genreve