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Invoices not saving 28/9/26

Alli24

Is anyone else having problems saving and sending invoices? I keep getting an error message:

'This invoice couldn't be saved. Check the details and try again.'

I am an experienced user and send at least 20 invoices a day, so I know it isn't user error.

I have tried a different browser but no different. Very frustrating as I have 30+ invoices I need to get out this morning.

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Accepted answers

Alli24

Hi Amanda

Thank you for your response. Clearing cache seems to have done the trick, I appreciate your help!

All comments

Doreen_P

Hi @QCASurv,

That’s a bit of a head-scratcher. I haven’t seen any reported issues with invoices not saving, and have tested this on our end without any trouble. Since clearing your cache and trying another browser hasn’t done the trick, our support team will need to take a closer look. Please reach out through our Contact Us page so we can help get things back on track.

Cheers,

Doreen

QCASurv

I have the same problem, clearing cache does not work anymore. Even changing browser does not work

AmandaMYOB

Glad to hear it!

Alli24

Maybe try what Amanda suggested to me if you have that problem again - it worked, yahoo

Alli24

Hi Amanda

Thank you for your response. Clearing cache seems to have done the trick, I appreciate your help!

AmandaMYOB

Hey @Alli24

I've just tested it from my end and am not experiencing any issues. Are you able to try clearing your cache and cookies first, then attempting to send the invoice again? Does the error message pop up for just the one invoice or do you experience it whenever you try to send any invoice?

If the issue persists even after clearing your cache and cookies, please get in touch with the live chat team. You can connect with them via MOCA, our virtual assistant.

KmSmith

I had the same problem this morning, but it was only with invoices with old customers (customer contact already setup in MYOB). Wanted to get the invoices out so I setup new customer contact and it sent.