I have run multiple payruns, all correct dates for period ends & date of payment. Gross, PAYGW & super reporting correctly. They were all lodged late, 28/09/2026. Payroll summary shows correct. When looking at STP lodgements, all are $0. All are accepted ? Nothing has prefilled in the ATO W1 & W2. FInalisation report has figures that cannot be reconciled ? Why and how do I correct this?? I have done an updated event, but still nothing in ATO prefill or finalisation report? Very frustrating !
Hi,
This is also happening on another client. As I am not the subscriber, only the tax agent, i cannot speak to MYOB. Please advise if there is something in the background not set up. I have gone through the STP process like normal & registered/contacted the ATO as the tax agent. I have run & filed the payrun as normal, sent to the ATO. I have checked that it is correct on the Payroll activity & finalisation verification reoprt. In the STP lodgement, it has reported as $0 and also changed the dates. This is now two clients this is happening to. Please advise what I have to do to correct this. Thanks
Hi @TanyaBennett,
Thanks for sending through the screenshots and explaining the checks you’ve completed so far.
Payments can show as $0 on the STP report when they’re treated as an Update Event. This can happen when the pay run is recorded after the payment date.
The W1/W2 and YTD reconciliation need to be checked separately. Please compare the Payroll Activity and Payroll Register reports first. If they match, review the affected pay items’ ATO reporting categories and check that they aren’t set as Not Reportable or PAYG exempt. After making any required corrections, send an Update Event and rerun the YTD Verification report.
If the figures still don’t reconcile, I recommend reaching out to our support team so they can investigate further.
Regards,Genreve
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