Payment error received by my Costa Rica customer

Justine2025

Hi team, 

 

Can you please investigate the error message that my Costa Rica customer has received? He's unable to make an online payment. 

 

He has tried the following two methods and received the same error with both methods. 

1. Entering the card details manually
2. Using Apple Pay

 

Thanks, 

 

Justine 

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Doreen_P

Hi @Justine2025,

 

Thanks for the screenshot. That’s a tricky one, especially when both manual card entry and Apple Pay are showing the same “Something went wrong” message. Let’s give those payment gremlins a little nudge:

 

• Re-create and send another invoice with the same details, then check whether your customer can complete the payment.
• Confirm whether your customer is eligible to pay using their bank account.
• Ask your customer to try again using a different device or network. If they’re using a mobile phone with Wi-Fi enabled, have them switch Wi-Fi off and use mobile data instead.
• Ask the payer to retry the payment with browser extensions disabled.

If the issue persists, you can reach out to our support team via Contact Us page so they can investigate further.

 

Cheers,

Doreen