Pay Superannuation - Pls enter valid Employee Membership Number

Question

I cannot get myobe to accept my super funds membership number > says its incorrect. Perhaps only  format. I noticed 2 years ago another forum member had an identical problem with exactly the same super fund. removing the first 3 digits helped them, but it did not work for me. Any suggestions?

Genreve_S · Answer

Hi Optom69,

I understand that it sounds like a SuperFund number format issue, especially after you’ve already tried removing the first three digits and the error persists.

Before changing the number again, check that the super fund selected in MYOB exactly matches the employee’s fund, including its USI/SPIN. Please also ask the fund to confirm the correct membership number and any required prefix. MYOB’s guide to checking super fund and employee details may help you check both records.

Regards,
Genreve