Hi
I have not used my app in months and want to send an invoice. When I login it says to contact admin. Is there any way of contacting Admin?
I am the administrator of the MYOB Solo Assist App. I am trying to create an invoice and it's giving me an error message of "Read Only Access". Your account allows capture and upload receipts only. What do I do to resolve this?
Hey @Darzee19
You will need to contact the administrator of the file you're working from. They will be able to check that your login has the correct user access in order to be able to create and send invoices from the MYOB Assist app. More information on user access and roles can be found on this page.
Hi @Darzee19,
Thanks for giving those steps a crack. It’s a bit of a head-scratcher when MYOB Assist still plays up and shows as read-only. Our support team can check your access and investigate what’s happening. You can contact them via Contact Us page.
Cheers,
Doreen
Hi Sai
i tried that but no success. it seems like the App is “read only” which I don’t understand.
Not ideal when you’re just trying to get an invoice out. Your MYOB Assist access is managed by the person who administers your MYOB business, so please contact your business owner or MYOB admin and ask them to check your user access and enable an invoicing role. They can manage this in a browser under Settings (⚙️) > Users and permissions. If you’re not sure who your admin is, the person who set up your MYOB business or subscription may be able to point you in the right direction. More about MYOB Assist user access.
Regards,
Sai
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