Unable to send email

cruz

Hi,

I’ve had a critical error for the past 48 hours and still can’t get help.
I can’t send any invoices — I keep getting this error:

Sorry, we couldn't send the email. Please try again. If the error persists, get in touch with us.
Request ID: edebfe74-1e61-4742-b4f6-36e29b98c6b0

Please escalate this and fix it as soon as possible.

Thank you.

Screen Shot 2026-10-14 at 8.56.33 am.png

Doreen_P

Hi @Cruz,

 

That’s a rough spot, especially when invoices are waiting to head out the door. We haven’t seen a broader incident reported for this specific error, so support will need to check what’s happening with your account directly. You can contact them through the Contact Us page. 

 

Cheers,

Doreen