Invoices created without me doing it for archived customer

Question

Hi, whenever I log onto MYOB and navigate to Sales to create an invoice, I get 2 invoices for archived customers that are randomly created - causing no end of confusion.. anyone had this happen before? Any tips?

Mike_James · Answer

@EClean  - any recurring transactions for these customers?

Princess_R · Answer

Hi EClean,

Thanks for checking in. Totally get how strange it must look to see invoices for customers you’ve archived, especially since MYOB won't ever make changes or create transactions on its own. To figure this out, let's try a couple of quick troubleshooting steps:

* Clear your browser's cache and history to rule out a temporary glitch
* Check your Journal Security and Audit report to see if any unauthorized transactions are showing up

If the report looks clean but those mystery invoices keep appearing, we’ll need to take a closer look at your specific file. Please reach out to our support team via our Contact page so they can get this sorted out for you.

Cheers,

Princess