IRD Data Feed

Hi zhengx008 

Thanks for your post!

If you do an individual client refresh, this can cause this alert to occur, and no data will get pulled through via the individual client refresh.

You can safely ignore the alert, because the data will come through with daily scheduled bulk refresh (or manual bulk refresh).

We're working to resolve this in an upcoming release.

Hi Suji

Are you sure the downloads are available now?

Yesterday MYOB said that there is still an issue with the data coming from IRD.

Can you please actually let us know when this problem (at IRD side) has been fixed. 

Rather than trying your suggestion, wasting time, and still getting no data.

Thank you

I am having the identical problem. Though it is impossible to get in contact with IRD or MYOB at the moment over their phone lines. Does anyone have an answer please?

We are having the same issue can someone please advise if this is an IRD or MYOB issue and when and how it can be fixed .

I have been advised that the latest MYOB AO Tax Manager update which was released Monday 6th May, should fix this issue now.

Hi Janeharkz, Jocelyn2 and Dianne60, 

Thank you for you post. 

Please download and install the 2019.0 service update, released yesterday to enable to IRD downloading feature.  The update file can be found from my.myob.co.nz.

Do let us know how you go with this.

I dont' seem to be able to access the Client IRD data refresh in Tax Manager against a client.  How do I fix this as have had the upgrade on Tuesday and setup through mainteance map the IRD and client list which says all ok.

We seem to be having the same problem with individual Client IRD data refresh - comes up with a Error:Login Failed message. I was able to do a Bulk Refresh on 10 May, but have tried again within the last hour and have an error that "Bulk refresh cannot be performed....."

Calling MYOB today 13-05-19 at 16.30, apparantly we can still not get IRD information downloaded into MYOB AO.

Can we please have an update on this issue. What is the timeframe for this being sorted?

Are we going to be able to get client's penalties remitted for 7 May taxes, as I have not been able to access the 'missed payments'. 

Thank you

Hi everyone,

Sorry about the delay with getting back to your post. 

Please find below instructions from our Support team on how to ensure the IRD Download works:  

1. MYOB is on version 2019.0 Service Pack (Service Pack update was release on Monday last week, which is 6^th May). To check if MYOB AO/AE is on right version, please click on http://help.myob.com/wiki/x/Y4k6Ag, and check the Post Installation Section.
2. Agency is linked to MYOB at IRD, more instruction on how to do that, please see http://help.myob.com/wiki/x/eYo6Ag.
3. The automatic schedule downloading time needs to be in between 11AM to 6:30PM.

Do let us know how you go with this. If you continue to have issues, it would be best to contact our phone support team for further assistance.