Forum Discussion

GStar's avatar
GStar
Contributing Partner
4 years ago

Moving the Document Manager file store to a network location

Hi
I have a standalone MYOB AO setup. I'm wanting to move the Document Manager File Store to a network folder. I note that when running the DM_Config utility, it says the location must be a local folder and not a network location. To get around this (rightly or wrongly), I've simply mounted a network folder as a drive and point the DM_Config utility at it. It accepts the setting fine however, when I attempt to add a file to DM, it errors out saying "Cannot save file to the File Store after 3 attempts. Reason: Could not find a part of the path '<file store location I gave it>\<folder name MYOB creates>'. File <file i'm adding>. The file remains checked out, please try again later."

So it begs the question, can one actually use a network location as the DM File Store? If so, what settings need to be changed to allow for this?

I note that this could be done by saving to an iSCSI target however, our implementation requires a network share.

Thank you.

    • GStar's avatar
      GStar
      Contributing Partner
      4 years ago

      Hi Jacksen

      Thanks for the reply. A few questions:

       

      1. Are you running your own domain and did you have to set additional permissions at the domain level for this to work?
      2. Is the network drive mounted or are you pointing it at "\\network-drive\file-store"
      3. Have you left the MYOB server running all the services as the local system user or did you change these?

      If you have any other tips, it'd be greatly appreciated. Thank you.

      • Jacksen's avatar
        Jacksen
        Valued User
        4 years ago

        Apologies, I think I've misunderstood your current configuration & desired outcome.  SQL and DM are on a seperate machine to our workstations/Terminal server. So DM is a local drive within the SQL server, but on the network for our workstations.

         

        This might give some insight...

        https://help.myob.com/wiki/x/ioE7B

        Spoiler
        The File Store Folder Location must be a local drive, not a mapped drive

         

        I'll leave this for someone more experienced.

  • Nam_H's avatar
    Nam_H
    MYOB Staff
    4 years ago

    Hi GStar,

     

    The Document Manager File Store can only be set to a local drive.

     

    To set up the Document Manager Filestore to a network path the DM_Config is required to be run on the machine where the path is locally saved which will install the services necessary to allow workstations to access the documents.

     

    The following link to our knowledgebase will provide instructions to run the DM_Config - https://help.myob.com/wiki/x/uAR3AQ

     

    It will not be possible to set up the Document Manager Filestore on some network locations such as NAS or non Windows environments where the path is stored locally as the DM_Config is not able to be run to configure the local path and install the necessary services to allow workstations to access the documents.

     

    Cheers
    Nam_H
    MYOB Staff

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