Forum Discussion

MYOB Staff

6 years ago

Solved

CRITICAL INCIDENT: Multiple Advanced Sites Access Issues

Good Morning

CRITICAL INCIDENT: Multiple Advanced Sites Access Issues

Please be advised that support have received several notifications of sites down this morning.

Platform are investigating several stack issues that are in play which will be affecting multiple sites.

This thread will be updated as further details come to hand.

Mark Trumper

ERP and Payroll Support Manager - Enterprise

Trumps
6 years ago
UPDATE 3.30PM NZST:

Please be advised that all sites and services are now back up and running.

Sites may notice some initial performance hits as the systems re-cache - this is normal and not unexpected.

This thread is now closed.

14 Replies

Trumps
MYOB Staff
6 years ago
UPDATE: 10:30am

This issue is now affecting the bulk of our Advanced sites.

We are working directly with AWS via a critical severity ticket to resolve.
- Trumps
  MYOB Staff
  6 years ago
  UPDATE: 11:00am NZST
  
  The latest update we have is that the issue appears to be part of a much wider AWS issue.
  
  AWS Engineers are currently working on root cause but are unable to provide an ETA at this point in time.
  
  https://status.aws.amazon.com/ - RDS Amazon Relational Database Service (Sydney) Increased Create Times and Cluster Unavailability
  - Trumps
    MYOB Staff
    6 years ago
    UPDATE 11:30 NZST:
    
    No further change in status from AWS at this stage.
    
    The MYOB Platform Team are trying various workaround options in parallel.