Hi Chen,
That was my initial approach however it's different for expense claims.
Once you've submitted the expense claim, The Action of Putting on Hold again gets greyed out.
Hi AceEnprise
As Shane_Chen mentioned the expense claim when in the status of Pending Approval can either be;
1) Approved
2) Rejected
3) Put on Hold
These options become grey once the the status of the expense claim is set to Released.
I would recommend the client to document their approval workflows and as staff come and go within the business a bit of house keeping is in order to help remove queries like this being raised through to a partners support function, they call that customer ownership :-).
All the best,
Carl
