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redrascal's avatar
redrascal
Experienced User
5 years ago

MYOB Classic Tax Prep

Is anybody else having issues with MYOB AO Classic Tax Prep?   Here are SOME of the issues we are having:   Posting partnership distributions twice.   Working for Families:  Random children's de...
Niceday's avatar
Niceday
MYOB Staff
5 years ago

Good Afternoon redrascal,

 

If you are still experiencing these issues please refer to knowledge base KB0022108 from My.myob, this would need to be performed by your IT person.

 

This will stop any new issues appearing but will not fix any that have already occurred in your database.

 

Have a good day.

 

 

  • redrascal's avatar
    redrascal
    Experienced User
    5 years ago

    Hi are you sure that's the right KB article as I cannot locate it.

    Thanks

    • Niceday's avatar
      Niceday
      MYOB Staff
      5 years ago

      Morning Redrascal,

       

      That was the correct Kb number, please ensure when logging into my.myob you have selected the right account in the top right hand corner. 

       

      If you are still having trouble locating this KB please feel free to contact us on 0800 94 96 98 and one of our support staff may assist you.

       

      Have a great day.

      • redrascal's avatar
        redrascal
        Experienced User
        5 years ago

        Thanks.

        I did contact MYOB via phone.

        You quoted me an internal KM article which is why I couldn't access it.

        Have it sorted now.

         

        thanks

         

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