Forum Discussion

RPD's avatar
Trusted Partner
3 years ago

Pre-fill errors

Most of my pre-fills reports from the ATO are failing this morning.


We get the message "Download Error"

Error code -

Summary: Error saving downloaded prefill informaion

Detail: Object reference not set to an instance of an object.


I have tried 2020 prefill downloands and they wotk fine - it is just the 2021 year for the problem.

11 Replies

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  • MKemp's avatar
    Experienced Partner

    You are not the only one.  Must be some issue with MYOB not ATO, I think.

  • Hi RPD,


    We have had several reports of pre-fill errors from other sites. After speaking with MYOB it appears to be an issue in Tax 2021 which is currently being investigated.


    In other sites we have seen this error occur, as well as "stream error" but the data did still pre-fill. Can you please check and see if it does in fact pre-fill.




    • MKemp's avatar
      Experienced Partner

      No the data is not there. Hopefully this is fixed asap.  Thankyou.

  • Hi RPD 


    Regarding 'Pre-fill Error: Object reference not set to an instance of an object',


    After investigation, it has been identified as a known issue affecting some 2021 returns and has been escalated to Developers for further investigation.


    The workaround for such Pre-Fill Errors is to manually fill the Tax Return until a fix is released.


    Once again we are sorry for the inconvenience.




    Customer Services Representative

    • Carr-Barnett-AS's avatar
      Experienced User

      This issue was supposed to be fixed with the hotfix 2021.0a

      We had that uploaded on Friday 23/7/2021 and it still didn't fix the download problem at all.

      • RPD's avatar
        Trusted Partner

        I loaded an update or hotfix a couple of weeks ago. Is there another one since?  I haven't had any email notification?