Forum Discussion

zhengx008's avatar
zhengx008
6 years ago

Re IRD message: client not linked

I just updated my new IRD login and password through maintanice map - tax -maintain agency in myob AO. However after the update, once I tried to click client IRD data refresh, it keep showing Current...
MattN's avatar
MattN
MYOB Staff
6 years ago

hi zhengx008 

 

Thanks for your post!

 

If you do an individual client refresh, this can cause this alert to occur, and no data will get pulled through via the individual client refresh.

 

You can safely ignore the alert, because the data will come through with daily scheduled bulk refresh (or manual bulk refresh).

 

We're working to resolve this in an upcoming release.

  • zhengx008's avatar
    zhengx008
    6 years ago

    Hi Matt

    I tried manual bulk refresh, but nothing changed. It still keep showing client not linked and accounts on hold. The last refresh date under bottom was 19/03/19 no matter how many time I refreshed. 

    • MattN's avatar
      MattN
      MYOB Staff
      6 years ago

      Hi zhengx008,

       

      While the "Last Refresh" date will show an earlier date, the figures should be correct

       

      Once the alert message has occured, the Last Refresh data won't update - but the figures can be compared with data from the IRD.

      • zhengx008's avatar
        zhengx008
        6 years ago

        Hi Matt

        I did compared the figures in myob with data from the IRD, unfourtunately they are not cosistant. For example, according to IRD website, one of my client made his final provisional tax payment during April, however, that payment did not showed up in the MYOB. 

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