Forum Discussion

JKL's avatar
JKL
Contributing Cover User
10 months ago

Cannot activate client file

This is now the 3rd time this has happened the client activation file that has been sent it not working 

  • Earl_HD's avatar
    Earl_HD
    10 months ago

    Hi JKL,

    Thanks for your post and my apologies for the late response. I would like to inquire whether you are still experiencing the reported issue. If so, I sent you a private message yesterday requesting additional information. Please inform me if the problem persists or if you have any updates on the matter.

    Looking forward to your response.
    Regards,
    Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    10 months ago

    Hi JKL,

    Thanks for your post and my apologies for the late response. I would like to inquire whether you are still experiencing the reported issue. If so, I sent you a private message yesterday requesting additional information. Please inform me if the problem persists or if you have any updates on the matter.

    Looking forward to your response.
    Regards,
    Earl

    • JKL's avatar
      JKL
      Contributing Cover User
      10 months ago

      Hi Earl

      You fixed the issue by sending new activation files. Thanks for you assistance

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        10 months ago

        Hi JKL,

        We're pleased to hear that your issue has been resolved. Should you have any additional questions, feel free to post again, and our team will be more than happy to assist you.

        Regards,
        Earl

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