Hi, ford,
This issue is caused by unknown settings on the scanner/s which creates a damaged file where PDF Manager is unable to rotate.
Unfortunately, you will need to test to work out what settings on your scanner that causes this issue.
The workaround is to use the "Import document" feature instead of the "Get documents from Watchfolder" feature in the MYOB PDF Manager application.
After scanning the document, in the PDF Manager application please the click "Import document" option from the left task menu then browse to the folder where the document was scanned to select and click "Open" in which the document can now be rotated.
Cheers,
Nam_H
MYOB Australia
