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wino5453's avatar
wino5453
Member
11 days ago

Super fund details

I have been trying to get payday Super working since end of June. I have only 1 employee. I have put their Super Fund details in, but MYOB doesn't recognise this particular Fund - it is a major one, and in fact is the same as my own Super! - HOSTPLUS Superannuation - Industry. MYOB does not offer this Fund to self-populate and I can't find any way to put it in manually somewhere

 

It keeps coming back with 'Some information is incorrect or missing. See below for more details'.

 

I have checked the details numerous times, everything appears correct according to Fund details from my employee, but it keeps coming back with; Some information is incorrect or missing.

HELP!

1 Reply

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    11 days ago

    Hi wino5453,

     

    That's unusual, especially if you’re using the same fund and your own contributions are going through without any issues. The “Some information is incorrect or missing” error can appear when details on the employee card, business bank account or super fund profile are missing or invalid. It can also happen if the fund’s APRA or SMSF registration details are outdated.

     

    I know you’ve already checked everything a few times, but it’s worth confirming each detail against the ATO Super Fund Lookup and with the Super Fund directly. If everything checks out and the error still appears, try recreating the super fund record. You may need to add an extra character at the end of the fund name so you can save it, then relink the new fund to the employee and try again.

     

    Cheers,

    Princess

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