Forum Discussion

S-DS's avatar
S-DS
5 years ago

MYOB Account Right Std Lost Data Recovery

  Hello,     A client of mine has been using MYOB on their computer and the computer crashed. They managed to recover files and saved it to a Hard Disk.   They the tried loading the information...
CloudMindAcc's avatar
CloudMindAcc
Ultimate Cover User
5 years ago

Hi S-DS 

 

I am presuming the file was not stored on the MYOB cloud services (online).

 

1. How do I get access to this file on My Practice?

It sounds like they don't have an active MYOB subscription.   What version were they using ARL or ARL Classic and what version number?

 

2. How do I regain lost financial data (the most recent transactions that have disappeared?)

This will be difficult if there was NO current back up.   If the file is ARL and on the cloud, MYOB might be able to help restore, otherwise you will need to re-enter data, unfortunately.  

 

Sounds like it is time to get them on the cloud version as it would have been easily resolved. 

 

  • S-DS's avatar
    S-DS
    5 years ago

     

    Hi Renae,

     

     

    Thanks for your reply. All I can see in terms of their subscription is that it is Version 2020.3

     

    Yes, I agree with the comment about Online Versions. 

     

     

    Thanks,

     

    Sherlin

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