Forum Discussion

Flynn's avatar
Flynn
Contributing Cover User
4 years ago

Practice Tax - MyIR credentials expiring

Hi team   We've got an open support request from 24 March but I thought I'd bring it to the community too. Phone support have said (after a few tries) that it's a global issue being worked on, but...
Niceday's avatar
Niceday
MYOB Staff
4 years ago

Hi Flynn,

 

Can you please provide us the Case number so that we can investigate this issue for you.

 

Regards

 

Lisa

  • Flynn's avatar
    Flynn
    Contributing Cover User
    4 years ago

    Hi Lisa

     

    Thanks for getting back to me.

    The case was open for about 5 or 6 weeks with various support agents and remote sessions, but the team's now reporting that the overnight refresh is working.

    Thankfully we no longer have to refresh each client manually.

     

    I wasn't on the call with the fix so can't put up the solution unfortunately. But support eventually found it.