Petsy

Hi stef2,

Thank you for the post. It sounds like you're encountering some challenges with finalizing your payroll and ensuring that the ATO receives the correct information. 

Update Events are generally used for corrections and amendments to previously submitted data, while Pay Events should be used for regular payroll submissions. If some wages were lodged as Update Events instead of Pay Events, this could be why the ATO records are not aligning with your MYOB records. If you lodged an amendment in January 2024 and the ATO did not receive it, it could be due to a submission error. It's crucial to ensure that you receive a confirmation receipt from the ATO after submitting any amendments.

For us to resolve this, go to the Payroll Reporting Centre and check the status of your submissions. Look for any errors or issues that may need correction. If you find that some wages were incorrectly lodged as Update Events, you may need to re-lodge these as Pay Events. If there are discrepancies that you cannot resolve through your end, it may be necessary to contact the ATO directly to clarify what they have received and what may need correction.

If you're still experiencing issues, you can reach out to our live chat agent through our virtual assistant MOCA or submit a support request via MyAccount.

Regards,

Sai