Bryan
Experienced Cover User
Joined 15 years ago
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Re: Unable to print invoice in a locked period
OK I raised a support request to Myob with the following response: Hi Bryan, Thanks for your support request #01875810. Hope you are doing well. We acknowledge your concern regarding being unable to print or send Invoices dated within your lock period. This has been reported as a known issue as other users also experienced the error. Currently our MYOB product development team is still investigating the cause and permanent fix for this issue. So in the mean time you can either use the we browser version as per my previous reply or use the Print / email button from the sales module as per Gavin's reply. You can do both of these without unlocking the closed period. I do not recommend unlocking the closed period as it defeats the purpose of having a lock period. cheers Bryan - Castle Bookkeeping.126Views0likes1CommentRe: Unable to print invoice in a locked period
hi Megan, A recent update has caused this. I've raised a support request with Myob as it has to be addressed. Otherwise it makes the whole point of lock periods redundant. In many cases users do not have access to unlock the period (and for good reason). Anyway in the mean time I just tested and can confirm that you can still email or print invoices from a locked period using the web browser version. (which proves that that this was an unexpected & in intended consequence of a recent update). To use the web browser: from any desktop Command Centre at the top right is a button 'Open in Web Browser'. Then go to sales - invoices (which is the sales register). go into the invoice using the usual search criteria at the top right of the invoice click on the 'share' drop down arrow select 'email invoice', or 'download PDF' or 'Print PDF' Hope this helps. Bryan - Castle Bookkeeping375Views1like8Comments