Emma_Nelson
Experienced Cover User
Joined 10 years ago
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Incorrect balance on customer card file
I have a customer card file that has a balance due of -$27,000.00 and an amount due of $0.00. The -$27,000.00 is incorrect. How do I remove this amount? I have been on the support chat with MYOB and they have checked quite a few things and couldn't resolve this for me. All transactions for this customer are historical and all invoices are closed. The amount doesn't show on the recevaibles reconciliation report either. MYOB wants to send a statement showing the -$27,000.00. I have found one invoice that totals $35,305.00 with a payment of $18305.00 and MYOB says balance due of $0.00. I have attached an image of this invoice.219Views0likes3Comments