Suzi_Byrom
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Joined 10 years ago
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Re: Online Payments: BPay Surcharge
From how it reads, it sounds as though it'll be as simple as turning the toggle to off for the first invoice (when we have access to it) and our preference will then be saved for the subsequent invoices. Providing you don't turn it on (which I'm assuming those of us on this thread never will) then you shouldn't have to touch it again.Re: Online Payments: BPay Surcharge
Really MYOB ??? Was hoping for this issue to be fixed, instead we get this! Not everyone who operates a business runs their business through multiple companies ... BUT ... everyone does need to be paid. PLEASE FIX THIS by either providing us with the same ability to pass on the BPAY merchant surcharge fees to clients like we do with MASTERCARD and VISA: and/or the ability to switch off BPAY as an option. Can you not see that that you're cutting off your nose to spite your face? Surely some bean counter there must be able to pull some sort of report to tell you how much money in fees and charges MYOB is missing out on by not giving us what we're asking for? Doesn't take a rocket scientist to know that 1.8% of the coffee market is better than 1.8% of the lamborghini market.Re: Online Payments: BPay Surcharge
mscheurer... I thought exactly the same thing! Instead of feeding their "Golden Goose - Monthly Subscription" business model, they're effectively just choking the life out of it. Particularly when it comes to this issue of choosing to not seperate the BPay option for business owners. After taking so rediculously long to enable the option for business owners (their clients) to choose for themselves whether they wanted to pass on Surcharging Fees (that MYOB happily pass on to us) that they then only present it half-arsed, screwing the business owners over again. If they'd only just seperate the two, giving us the option to offer it to our clients, then I'd be happy to offer payment by Credit Card to ALL our clients. Whereas we currently only make this payment option available to Cash Sale Clients who's Invoice Values are $500 or less, because that's all we're prepared to be stung for. You don't have to be a rocket scientist to figure out that what's being requested is a WIN/WIN ... surely some bean counter at MYOB can see the sense in that???Re: Online Payments: BPay Surcharge
I honestly do feel for these moderators though, because it must be soul destroying to have to regurgitate the same replies. It's no surprise that time has no importance in these forums because according to this "update - dated 28/09/2023" they actually said and I quote "we will do our best to provide you with a decision or update on this request in the coming weeks". I was SO excited when I read this ... but that was almost 20 weeks ago!Re: Online Payments: BPay Surcharge
Princess_Rcould it be perhaps that the replies to this issue are not really answers? It was Thursday 28/09/2023 8:09am whenEarl_HDreplied with this ... "Hi all, Thank you for reaching out and sharing your suggestion for adding an additional feature to our software. We genuinely appreciate your input and your engagement with our product. We understand the importance of this feature to you, while we can't make any promises at this moment, we will do our best to provide you with a decision or update on this request in the coming weeks. Once again, thank you for your suggestion and for being a valued user of our software. Regards, Earl" Respectfully, that was 6 weeks ago now! We've all been very patient but replies with the likes of "Rest assured that we will pass on your feedback to the relevant team" are becoming very tiresome and frustrating.Re: Online Payments: BPay Surcharge
HiLeneth_A, Honestly replies with "we are thankful for your helpful idea and feedback. Rest assured that we will pass on your feedback to the relevant team" come across as nothing but more empty platitiudes! Whilst this 'idea' may be dated June 2022, it actually goes back well further. In fact, I'd suggested this as a participant in MYOB's Pilot Program for the Surcharging, which was mid 2020. We don't need platitudes, what we need is action please. As I've mentioned in previous comments, this feature could be GREAT if MYOB provided business owners with either of the following options ... 1. automatically pass on BPAY merchant surcharge fees to clients on invoices, just like we do with MASTERCARD and VISA; and/or 2. the abilitiy to switch off BPAY as a payment option, right now it is lumped in with Mastercard and VISA. If either of these two were provided then our business, would gladly (in a heartbeat) make it available to all our clients, rather than just limiting it to Cash Sale Clients with Invoice values of $500 or less. As I’m sure many other business owners would also. Surely MYOB's "relevant team" can see that they are effectively cutting off their nose to spite their face by continuing to not take action on this request? Or, is MYOB perhaps making way too much money by leaving it as it is? Because interestingly, when I just spoke to our bank about what their BPAY Surcharge Fees were, I was told that they only charge a 40c Transaction Fee for this service and were shocked to hear that we were being charged the same 1.8% Fee as per payments made by Credit Cards and suggested that if we wanted further information we could contact the AFCA for clarity on this matter.Re: AccountRight and MYOB Business outage
Come on people, have some grace! Don’t get me wrong though, I'll happily agree with others in that there are many things about MYOB that I've found increasingly frustrating; like their annual pricing increases, their apparent lack of action or excessively long delays (years in fact) in implementing anything suggested or recommended in the 'Ideas' forum ... and yes, I too have also seriously considered moving to another service provider (SO many times) but just the thought of the potential hassles created by transitioning keeps me firmly set in my uncomfortable comfort zone. But, I can honestly say that in the almost 30 years of using this software program I've NEVER experienced this situation. Yes, it's been incredibly frustrating having lost a whole day ... particularly when it's EOM and like many others it’s also Pay Day for us too. However, I understand that MYOB can't tell us something they don't know the answer to. I mean really - how long is a piece of string? Those that wanted updates only had to head to https://status.myob.com/ granted they weren’t hourly updates but there were quite a few or https://azure.status.microsoft/en-us/status I’m almost certain though that today’s experience was a window into the future, with our Governments plans to push forward to transition to so called ‘Net Zero’ and with it, that power outages/spikes will only become all the more frequent. Combine that thought with the push to a total digital and cashless society and our woes of today will only be exponentially amplified. Something to look forward to, NOT! I’m incredibly grateful though that our Banking provider was not also affected by this same outage that impacted Azure, because whilst I haven’t been able to process our payroll today, I have been able to work around this by at least transferring a base salaried amount to all our employees. Maybe instead of crucifying MYOB, try hammering your local Politian instead to get to the root cause of the issue? I believe that both major political parties have lost their way, and I believe that our interests are no longer their interests so I will keep today’s experience in mind when we next hit the polls. Hopefully tomorrow is better!
