SilvanaFCC
Experienced Cover User
Joined 10 years ago
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Re: Import data not updating
Hi Samara, I have tried everything; auto matching all items, selecting only some, importing only 50 items at a time instead of the huge list ..... doesn't matter. Will not pull through the updates. I have also sent in files before. Also I NEED to update all items to base selling price level, not A or higher. Base level price is correct, and our A-F are the incorrect prices.) And when I ring through and finally get someone on the phone, it gets escalated to an expert in the Gold team to call me back. For some reason every time they call me back it goes straight to voicemail and I cannot answer MYOB calls. So 2 days pass and they then close the case .... very frustrating. I need to speak to an expert in Export/Import, how do I do it? I cannot get this resolved, can I call at a specific time to get through to someone on this. Call backs do not work for some reason even if I sit looking at my phone waiting for the call ... the calls go straight to my voicemail without allowing me to answer. Can you please help, as I need to get this fixed .....Import data not updating
I have had a problem with MYOB for a month now. I export Customer cards no problem, in excell update the 'Item Price Level' for all to 0 to reflect Base Selling Price (some of our customers were 0, some 1, etc.) I then resave as a .txt file, and upload back into myob, replacing existing data. However when I check the customers, it has not changed/updated their Price Levels. I have been on the phone with MYOB back in November for 6 hours .... no result. So I thought I would leave it for a couple weeks then try again, which I did this morning. Still exactly the same problem. Then on the phone for total 3 hours, and after being transferred to a specialist in import/export, still no joy. We tried everything, including importing only 50 customer cards, using the web browser, turning off anti-virus etc. etc. but the data would not pull through to the cards. The import log says 'imported without errors' but the data does not update. She could not work out why it's not working either .... so now it's been escalated to the 'Gold team' who will call me to try and sort out. Has anyone got the same problem? I need to export/import lots of data to simplify updating info for bulk cutomers and items, eg. price lists, etc. but this is a nightmare ! It just doesn't work, and I have wasted so much time on this with no resolution ....Re: Invoice reminder function not accessible
Me too .... I much prefer using my desktop MYOB. The function was there, I originally set it all up on the desktop MYOB, then suddenly it disappeared. The MYOB customer service staff were not even aware of it. ??? Will MYOB re-instate it as it was before ??1.1KViews0likes0CommentsRe: Invoice reminder function not accessible
Yes, mine does not work either. I rang MYOB about it on OCTOBER 3rd, and after a long wait followed by no result I got this message; (It's now been at least 6 weeks, and it has still not been fixed !) MYOB Client Support Hi Silvana It seems like this is a broad known issue for account right and we are sorry to let you know that there is currently no known workaround for this, and yet still being studied. However, you may still try to use the browser version in the mean time. We are very sorry for the inconvenience. Thank you. Regards, The MYOB Team We’re here to help2KViews0likes0Comments