EJY
Experienced Cover User
Joined 9 years ago
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Re: AccountRight 2020.2 is now available
It is so good to see I am not the only one totally frustrated by the way we get notification of issues and fixes from MYOB - I thought maybe I just didn't understand how it all works? Personally I think this forum and having to post everything via individual posts is terrible but ringing MYOB is hopeless - if you can get through the hours of hold times. In case you are interested - FYI I wrote this on another thread; Can I ask another question - how I can best keep informed of posts like this as this is very useful and I genuinely don't know how to find relevant alerts to known issues/errors in MYOB in a timely manner? I have over recent times had threee or four instances where I have stumbled across apparant 'bugs' i.e. things that appeared not to be working properly in MYOB only to find it's a known error or already reported. I understand there must be lots of little glitches but how can I get to a point where I get advice on them so I am aware in advance? As an example this issue of the superannuation calculating incorrectly I stumbled across completely by chance and otherwise would be completely unaware and I do have employee records affected. I also would have had no idea about the post '2020.2.1: Things you should know' if you hadn't mentioned it in your reply? I get release notes, etc from MYOB but is there a way that MYOB communicate to all users known errors/bugs, etc so we can all be aware? While this community forum is useful I personally find it very hard to navigate and frankly I don't have time to just troll around in it trying to find information - particularly when I don't really know what I should be looking for. Can I please plead with MYOB (again!) - to streamline their communication somehow. As an example - I believe ALL users using payroll functions should be made aware of the error in superannuation calculations as we propably need to apply manual recalculations. At the moment it seems if you don't find the right post you wouldn't know? Considering MYOB are only working on a fix i.e. we don't know how long this error will affect our payroll - why isn't there a universal message? You send invoices to all users why can't you send important messages as well? This is a genuine suggestion as it is to me a major frustration with MYOB customer service and support. Some feedback on this would be appreciated or advice on what I am missing or how this can be put on MYOBs agenda at least? I can't see why MYOB find it so hard - they have referred my suggestiont to the release team!23KViews11likes0CommentsRe: AccountRight 2020.2 is now available
Are users aware there is a 'known error' with the 2020.2 update where some employees super guarantee is not calculating properly. I stumbled across a post - there has been no widespread notification from MYOB even though in my view this is a very serious issue that we should all be aware of. I have 2 employees out of 30 that are affected? I've checked previous pays and all was ok but this week the calculations for these 2 are incorrect. I think everyone should be made aware.24KViews11likes0Comments