Twincreative
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Joined 8 years ago
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Re: MYOB Bulk Payments not allowing matching to already customer reference payments
Hi, Ok back onto this. This keeps happening and I cannot find a solution. The screen shot shows a transaction titled MYOB000109 MYOB PAYBY - I receive several of these. There are no references to these transactions. I remember I used to receive emails from MYOB with customer payments matching up to these. I'm writing as I have been working around this for a while and it seems noboody understands the issue. Can I speak to customer service over the phone?248Views0likes1CommentRe: MYOB Bulk Payments not allowing matching to already customer reference payments
Yes, you are correct thats how it should work. Highlighted again - the MYOB bulk payment cannot be split up, allocated or matched as they do not appear in the allocated transaction list even though the online customer payments have matched up with their invoices.823Views0likes5CommentsRe: MYOB Bulk Payments not allowing matching to already customer reference payments
Hi Steven, This is understandable. Where the issue occurs is in MYOB Matching / Allocating those payments from the already matched transcactions do not show up thus not allowing me to close off / match / split the MYOB bulk payment.869Views0likes7CommentsMYOB Bulk Payments not allowing matching to already customer reference payments
Please somebody help with this. I've been putting up with this since the upgrade and getting in touch to verbally express the issue is impossible. The breakdown: Client payments are made online & assigned CR numbers. Notification emails are received of them making payments. Those payments do not show on my internet banking. The bulk payment made by MYOB (new in the upgrade) does not automatically match those payments. There is no reference to them from MYOB. They don't appear in the already matched payments list. Work around - I have to delete the CR payments for them to be selectable then go into the MYOB bulk payment and match them manually. My question - Is this a bug or is there a setting I have missed? Looking forward to a fix.985Views1like11Comments