ContributionsMost RecentMost LikesSolutionsRe: When you downgrade does the current accounts, history flow to downgraded file Hi Gavin I've just read your post from earlier this year regarding the cost of changing files from Premier to Plus. We previously had 3 Premier files and 3 standard files. When the price increases came through in May/June, we chose to leave the 3 standard files as standard and move the 3 premier files to plus files. This has meant we are paying $642 per month. However, if what you are saying is correct and that a premier subscription at $170 per month includes 2 MYOB files, we would be better off having 3 premier subscriptions (even though we don't need that level as we don't use multicurrency), as it would equate to $510 per month. Is my understanding correct? Also, we've had several issues confirming our "plus" files (our most recent reason after the wages wouldn't go through). The product in About MYOB Accountright is still listed as Premier even though we are paying for Plus. When the file wouldn't confirm and our wages wouldn't go through, I spent 4 hours on live chat with 3 different MYOB staff members, who either referred me to the phone line which wasn't working, or just booted me off the live chat when they couldn't help me. In an effort to help, one of these people told me to turn on multi currency to get the file confirm, but I've since learned this can't be turned off without restoring a back up. MYOB has put their prices up and now has the worst customer service. I even sent a follow up support request a week ago and have heard nothing further. After not hearing anything and needing to get our wages paid, we decided to delete the wages that wouldn't go through and re-entered them and they worked. And the file just miracoulously confirmed online last Friday without a word from MYOB. I'd like to remove the multiple currency option but don't have the time to find a back up via our IT company (I can't believe you can tick a box so easily without warning of it's ramifications) and then ensure every transaction is re-entered for the past week. Sorry for the rant, but I'd really appreciate your opinion on this situation. Thanks. Petra