Melissa73
MYOB Staff
Joined 8 years ago
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Re: AccountRight 2017.1.1 now available
Hello Cettina, Thanks for that additional information. If nothing is happening when clicking the upgrade now button, a work around to try would be to close your AccountRight software and then reopen it using a slightly different method by right-clicking on your current AccountRight icon and selecting the option 'Run as Administrator'. The program will seem to open as normal, but this method of opening may get the 'Update now' button to work. If updating the software isn't working, a work around would be to download and install the full installer for AccountRight 2017.1.1 available on our 'AccountRight Download' page. I hope this helps, please let us know how you go. Thanks, Melissa22KViews0likes0CommentsRe: AccountRight 2017.1.1 now available
Hello Cettina, Thanks for your post and welcome to MYOB's Community Forum, we hope you find it full of valuable information! The desktop icon will still say 2017.1, can you please check the version number by going into a company file and then going to 'Help -> About MYOB AccountRight'? If it is saying you are using 2017.1.1 but you are still getting the update prompt when entering your file this is a glitch within the software. To stop the prompt popping up you should have a "Got it. Don't show me again". tick box option on the window. Tick this and then click okay. The cause of this is sometimes related to the user clicking the red x in the top right corner whenever the prompt appears, therefore not letting AccountRight know that the process of updating has been completed! Please let me know if this rectifies your issue. If not, we will need to troubleshoot a bit further. Thanks, Melissa22KViews0likes0Comments