BEER
Experienced Cover User
Joined 7 years ago
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Re: Downloading reports to Excel
Yes, I am confused (I am a user not an IT person). The solution appears to be to go to the cloud, but we do not want to use the cloud. MYOB needs to accommodate long time users (as well) using more traditional setups. I think, from memory, using a server was a fix to combat the slowness of MYOB when there was more than 1 user. Anyway, lets just say that this problem is not going away...570Views0likes1CommentRe: Downloading reports to Excel
What?? "Whilst it is frustrating for these things to happen and we understand - however a post like this doesn't help those on the forum to solve the problem."I AM REPORTING IT ON THE FORUM FOR SOMEONE TO SOLVE THE PROBLEM! 'Auto updating shouldn't trip your EXCEL exporting"IT DOES - EVERY TIME!! If you are in the know, you would know that lots of users have suffered through this problem ever since automatic upgrades started.... It has something to do with the database being a different version than the program and something happens to the ability to download to excel. We have a server where the database is and we all have Accountright on our individual computers. Individuals are unable to upgrade the database on the server and only our IT person can. Offer me a solution (to help others on the forum) to solve this problem once and for all!!671Views0likes3CommentsDownloading reports to Excel
Hi Every time Accountright automatically upgrades, we lose the ability to download the reports to Excel. A box appears with the word ERROR and then the path address. When is this problem going to be fixed? We have to engage the services of an IT person to upgrade our server as we need to download most of our reports to excel. We wouldn't mind so much if there was some benefit from the upgrade, but for us, there never is....677Views0likes5CommentsReceive Payments: Show if on credit hold
It would be ideal if the "ON CREDIT HOLD" message could display on the "Receive Payments" screen when entering payments received from customers that are on hold. The customer is put "on hold" because they haven't paid, so when they have paid it is only logical that the credit hold would be removed, which could be done "on the fly" while entering the payment. In some businesses, the Accounts Receivable person would put the customer on hold, and it needs to be released (on receipt of payment) so that the data entry person can enter the invoices/orders. "Credit Limit to displaying when receiving customer payments"3.2KViews17likes3CommentsRe: Not Reportable Payroll Categories reporting to ATO ***URGENT***
Thanks Tracey Yes I had ticked Tax Exempt for the payroll category. As it is for a staff purchase it should not be subject to tax, but from a software point of view I understand why it is working as it is. I created a reverse entry, and unchecked the tax exempt box and then processed it again. Didn't send any reports to the ATO. It seems to have worked, but I will check after this week's payrun that it is not reported to the ATO.1.5KViews0likes2CommentsNot Reportable Payroll Categories reporting to ATO ***URGENT***
I have starting looking at Payroll reconciliations in preparation for the EOFY and noticed that a "Deduction" named "Employee Purchase"with ATO Reporting Category set as "Not Reportable" reporting to the ATO (on the report being sent to the ATO). Please advise URGENTLY how and when this is to be fixed as this will affect the employees tax return.Solved1.5KViews0likes4CommentsCredit Limit or On Hold issue
Would it be possible to display that the customer is "On Hold" when receiving a payment from the Customer that is on hold, so that they can be taken off Customer Hold as they have paid their outstanding account. As you are aware, when the Customer is On Hold, invoices cannot be processed for the customer. If payment has received, then the customer should be able to order again. If the "On Hold" was displayed it would eliminate the need for Accounts to remember that the customer is on hold when processing payments.2.9KViews11likes0CommentsWarning message to appear when deleting an invoice
It would be ideal if MYOB could display a warning messagebefore deleting an invoice. Currently, if you select Edit / Delete Sale the invoice deletes immediately. As a safe guard, it would be great if a message comes up asking the user to confirm that they are requesting the invoice to be deleted. The reasoning behind this is that it is too easy for a user to delete an invoice. From an accounting point of view, this could prove to be detrimental to the business if it is done in error. Other screens within MYOB display a warning message if you "Cancel" a transaction before you post it, from my perspective, deleting an invoice is more important to display a warning message than exiting a screen.3KViews0likes0Comments