SusieP
Experienced Cover User
Joined 7 years ago
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"Applied to date" amount has 3 decimal places but payment didn't - leaves balance that can't be paid
Hi We are trying to clean up our file and have noticed a strange thing we can't seem to close out. Customer invoice was paid in two parts - both of which add to the invoice total - but the Applied to Date amount displaying on the invoice has 3 decimal places of cents leaving .003c outstanding on the invoice and hence it appearing open. We can't delete the invoice or payment and redo as have been reconciled. I have tried just taking a small payment, and also adding an extra item to the invoice to take the payment - but I can't pay to 3 decimal places so I can't clear it. Image 1 shows the invoice - with the 0.003 Balance Due. Image 2 shows the Payments Applied window - with 0 Balance Due.
