Wendy18
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Joined 7 years ago
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Re: BPAY PAYMENT NOT RECEIVED
Thanks for your reply Celia. As per my update to the original post, the funds did leave the customers account and we discovered the issue was due to them entering an incorrect reference number. I happened to eventually find a contact number for MYOB online payments and spoke to someone who traced the payment and told me it was in some sort of suspense account - once I advised them of the issue it was returned to the customer who then paid the invoice again (via direct debit to avoid this issue). Have to say I do wonder how many other payments are sitting in this 'limbo' account due to users not knowing how to resolve this issue or contact the right area of MYOB. Rather than your 'contact us' option which only appears to divert to online FAQ which don't ever relate to the issue, perhaps a list of numbers, so we can actually speak to a person, would be helpful.1.4KViews1like1CommentRe: BPAY PAYMENT NOT RECEIVED
Update - the funds have definitely left the customers account but not been received by us. It appears they have entered one digit incorrectly on the reference number so assuming this is the issue but where are the funds???? Would also be really great if there was a phone number to contact MYOB - all of the 'contact us' go round in circles and the live chat don't seem to support Accountright!!1.6KViews0likes0CommentsBPAY PAYMENT NOT RECEIVED
A customer has paid via BPay through online payments but we have not received the funds and the invoice is still showing as outstanding. Have also not received a receipt as we usually do although the customer has forwarded an internet banking receipt showing payment status of 'processed'. Where do I look to find out what has happened as we definitely havent received payment. It was over ten days ago so it should have arrived by now.Solved1.7KViews0likes4Comments