ContributionsMost RecentMost LikesSolutionsOperation Time out - part two Last week I posted on this forum about an issue with time outs for various reports and I was advised by a Moderator to add a Time Out extender. This was done and it did not solve the issue so I contacted MYOB to get assistance to purge our data file. I received a Support Request number on Friday but have yet to hear from anyone. How long would I expect to wait for assistance? Aged Receivables & Purchase reports - Operation Time out Hi there, For the last two weeks I have been unable to run several reports including Sales - Aged Receivables (summary) and Purchases - Aged Payables (summary). Also Customer Analysis in Business Insights does not run. All Say "operation time out" and Unable to Connect although the rest of the program is working ok. I thought it may just be a glitch at your end and waited to see if it reset itself but with the recent update the issue persists. Reconcilation reports work fine. Any assistance here would be appreciated. SolvedRe: Need to add the same PO to recurring invoices Hi Leneth, Thanks for checking back with me but unless you feel the advice I was given was incorrect I am apparently unable to add a Purchase Order number to recurring invoices to the PO field so that it sits there indefinitely and I must add the PO manually each time. Re: Need to add the same PO to recurring invoices Thank you for your response. Yes if I follow your instructions I can go to an individual saved invoice and I can see my saved Purchase Order for that customer bottom left of invoice in the Comments Section of my saved recurring invoice. Using your instructions I would have to add the same PO to the same customer every week for six months or twelve months. My way it is saved in Comments section until we have to amend it. However my customer wants their PO in the spot you are talking about and I can't see the way to add it there and save it there. I have 500 recurring invoices saved. Maybe 10% of those recurring invoices have Purchase Orders saved in the Comments section. I do not have to add them manually each time I send them. Can you see a way to save it to the spot you are talking about as part of the recurring invoice? Re: Need to add the same PO to recurring invoices Hi Doreen, Thanks for responding. We already have a field for "Customer Reference" on our personalised invoices and I can add a Purchase Order individually at time of writing an invoice or add before printing into that field. What I can't do is add a PO to a Recurring Sale into that field. I go to Recurring Transaction list. Search for required customer. Click on the recurring invoice and there is no opportunity to add a PO. Top left of recurring invoice shows Customer Name and Ship to. On right hand side of invoice Tax inclusive/exclusive box and invitation to Set Up Online payments with all the logos. No Customer Reference field to add a PO. Bottom left of screen my options include a Comment Line and I have previously added the PO there. I could save that invoice and then go to Print/Email Invoices. Click on an individual invoice and on rhs have the Invoice Number , Date then a blank space for the Customer PO No. where I could add it individually. However the customers' Purchase Order could be a blanket order for a year. I'd rather save it to the recurring invoice than add it 52 times at time of printing. Have I misunderstood something? Need to add the same PO to recurring invoices We offer a weekly service to our customers. Same customers every week. So we use the recurring invoices and change the quantities required . Previously if a customer needed to add a Purchase Order for every delivery for six months, a year etc we have added it to the Comment line as it was not possible to leave the same PO up at the top of the invoice where you'd normally see a PO. Yes we could add it manually before printing but no-one has previously had an issue with their PO being in bottom left hand corner of our invoice. Today a customer advises that their accounting package scans for the PO and expects to find it top of the invoice and if not then our invoice must be checked manually. Its years since I've checked and maybe something has changed. Does anyone know how to add a PO to recurring invoices where the PO will appear in the Customer Reference field? being to the left of the invoice number Any assistance would be really appreciated.