Hayley_APC
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Joined 5 years ago
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Re: Foreign exchange error with Ostendo
It would appear the journal isn't converting to USD. See the attachment has been adjusted to USD so that the deposit shows up in the bank reco but when this comes over from Ostendo, the journal shows up in AUD and converts the amount to AUD which is why we believe it's showing up as VOID. Is there anyway to check why MYOB is converting the currency?Foreign exchange error with Ostendo
We use Ostendo over MYOB and lately have been getting an error when we post USD transactions in Ostendo and they transfer over to MYOB account right. I upgraded MYOB to 2020.3 thinking that might solve the issue but have just posted some payments and still getting the same issue. Our Ostendo support has advised it's not on their end so thought I'd try here. The journal entry comes over, but lists the transaction as VOID in our USD bank account. I've put a screen shot as an attachment. As you can see, it's reading all the correct information, currency, amount, customer etc, but lists it as VOID meaning the amount doesn't actually post into the bank account.Solved