Jesh_D
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Re: GST code for eBay seller fees
Hi shau As I'm not an accountant or tax advisor, I am not permitted to tell you which tax code you need to select. One of the factors that will determine the tax code is whether the invoice needs to be reported on your BAS. If you cannot discuss this with an accountant, I would recommend speaking to the ATO to ensure you are reporting those amounts correctly.3KViews0likes4CommentsRe: Sales Register Search
Hi courtneyireland Thank you for your post. My recommendation as an initial troubleshooting step would be to clear your AccountRight cache. In some cases, this has been known to resolve display issues for users who have had similar experiences. Please let us know if that makes a difference and if it doesn't, we are happy to investigate further for you.925Views0likes5CommentsRe: GST code for eBay seller fees
Hi shau Thank you for your post. My recommendation would be to consult your accounting advisor and the ATO for guidance on what GST code to use for eBay seller fees. You can efer to this link when speaking to your accountant, since it outlines in details eBays Taxes and Imports charges. Please let us know how you get on and if you have any further questions.3KViews0likes6CommentsRe: OrmDataException
Hi DazzaB We do apologise for any frustration caused by this error. I would suggest opening up a sample clearwater file and checking if the same issue persists. This would help us investigate if it is a behavioural or data issue within the software or if it is something environmental throwing off this error. That being said, we have also raised this with our product development teams who will work on finding a permanent fix for this.1.4KViews0likes0CommentsRe: Customers can't open link to Invoice
Hi Essential-Admin I'm sorry to hear that your customers are having difficulty opening the link. I'm sorry to hear that your customers are not able to open the link from their end. Generally, ff this was only impacting one customer, then it would be something environmental on their end preventing them from opening the invoice. However, if it is several customers, what occurs when they try to open it? Does an error message appear? If so, what does it say? As a test, it might be worth getting your customer to try a different browser to access the link also, so we can check to see if that makes a difference.702Views0likes0CommentsRe: BAS Activity Statement
Hi KerrieLee Thank you for your post and sorry this is occurring for you. To assist you in this matter, could you please take a screenshot of the error and post it here for me? This might give us some clues to what is going on and how we can resolve it.1KViews0likes0CommentsRe: unable to create a bill from the intray and then the bill disappearing
Hi MME-ME Sorry to hear that you're experiencing this. To troubleshoot can you please clear your AccountRight cache, once cleared can you please try to create a bill for the In Tray document and check to see that all bills do appear correctly. Does it work? Please do let me know how you go.892Views0likes1CommentRe: MYOB AccountRight 2019.3 PDF problem
Hi mypayroll Thank you for your reply. Generally, with System.OutOfMemoryException errors there could be either a software behaviour throwing that error or an environmental factor/s causing the issue. Whichever the case we want to make sure that the software you are using is running at its best performance, which is why we recommend updating to a later version. We also want to keep in mind that AccountRight 2019.3 was decommissioned in July this year, which means it's not updated with the full scale of changes as is for the later versions that are able to mintage some of these System.OutOfMemoryException errors. In saying that, we also want to rule out and mitigate environmental factors. What we can see is that Acrobat is throwing an error as well, which could be the reason we are unable to create a PDF, and perhaps the reason the software is throwing the System.OutOfMemoryException error. However, because this is an Adobe error, my recommendation is to have a look at Adobe resources that discuss in more detail how best to resolve this issue. In my own research, I have found several users provide a number of solutions with the most prominent one being to update to the latest version of Adobe Acrobat. If you already have the latest version and the problem is still occurring, you can try some of the resolutions below. However, before giving them a try, I strongly recommend engaging an IT professional for assistance: Disable Acrobats Enhanced Security Protection Mode Clear all temporary Internet files Clear browser cache Once you have resolved Adobe Acrobat, try to create a PDF in the software again and see if it throws out the same error. Please let us know how you get on.999Views0likes0CommentsRe: Bulk change of GST codes after deregistering for GST
Hi Greengran Thank you for your post. If you were wanting to have every transaction reflect the changed GST code, then you would have to amend each individual transaction. Unfortunately, AccountRight doesn’t have a bulk update feature so if you needed to correct the GST codes on various transactions you would be doing this one transaction at a time. Alternatively, if you were focused solely on the amounts you may want to consider recording one or more journal entries to correct the GST codes. If you aren’t sure on the journal entry, then you may need to speak to your accountant for guidance. Please let us know how you get on or if you have further questions.1.8KViews0likes1Comment