ContributionsMost RecentMost LikesSolutionsRe: Credit Notes/Reverse Sale I checked with our accountant on this one and we manually created a credit. Re: Credit Notes/Reverse Sale Hello Emily, thank you for your quick reply. Yes almost right, and I have seen these help items to create a credit, which I have done before, however, my problem is that the customer has not actually paid for this invoice. So there is no refund or credit to process, just to cancell the order. The customer has asked for a credit note for this particular invoice to be cancelled. Can I just delete the invoice? Credit Notes/Reverse Sale Hello. We have a customer who has several open invoices that they wish to pay. One of these invoices, the order has been returned. Now they wish for us to create a credit for that invoice then send an up to date statement of amounts owing. My confusion is, that the invoice they want a credit note for has not actually been paid. How do I create a credit note for an invoice that has not been paid. Look forward to your reply. Thank you. Solved