ContributionsMost RecentMost LikesSolutionsRe: Customer Card showing as payment owed Hi Melissa This still has not been solved and no this isnt showing on the aged report it is showing on the attached and also when you go to do statements there account is showing on the list but there is 0 owing so on no reports have also attached there statement Re: Customer Card showing as payment owed Hi Lisa I went in an unticked the sceurity box and tried again and still nothing and yes it is the correct customer. How do I check the trade debtors and accounts receivable match? Where do I go to for this? Re: Customer Card showing as payment owed Hi Lisa It has done the same again attached is the filters Re: Customer Card showing as payment owed Hi Lisa I have done that and just get the attached Re: Customer Card showing as payment owed Hi Lisa Can you please advise how to do that as I am not sure. went into the reports as I have attached then put in the customer and it brought up nothing Re: Customer Card showing as payment owed Hi Lisa I cant see the invoice as it looks like it was before 2014 so would have been purged as that is as far back as the general ledger goes. I just want to know how to get rid of it now as I cant just do a credit as there is nothing to put it against even though by doing that it takes the balance to 0 but I will have an outstanding credit showing. What I dont understand is if that amount is outstanding why is the statment at 0. Re: Customer Card showing as payment owed Hi Lisa Nothing there at all, I have done a general ledger report and for some reason its there as far back as I can go which is 2014 but its never been an issue and I have no idea why, we have now closed the business and i dont know how to get rid of it. If I did a credit there is nothing to put it against. Re: Customer Card showing as payment owed Hi Lisa The invoice it refers to has a 0 blance owing and it doesnt show up in any report and I have attached screen shot as you can see the balances are all 0 Re: Customer card has balance showing as owing but nothing owing Yeah I dont like it sitting there just want it gone so thanks heaps. Re: Customer card has balance showing as owing but nothing owing I have the same problem and not sure how to fix have posted in here as well. Have you figured it out?