Nat
Experienced Cover User
Joined 14 years ago
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Re: Online payments
Hi Genreve, I have mentioned in my original post that i have already turned off the online feature in settings. It does show as disabled. However, when i create new invoice on myob, the online payment option comes up!!! You mentioned, "the date the customer pays is not the same date as money lands in bank", then why is myob closing off the invoice on that same date. i had an invoice closed off on 30th may. but the payment landed on the 2nd june. I was not aware until yesterday that MYOB would be closing off the invoice by themselves. so I spent hours yesterday trying to reconcile account (for May)not knowing where the discrepancy was because myob decided to close off invoice on the 30th without my knowledge and without checking to see if the money has landed in the bank. I am indeed having a tough time using this feature because it is flawed and useless. We were fine receiving payments via eft or direct deposit but MYOB sort of blackmailed us into getting this feature by restricting email function!! MYOB should have given us an option to choose to have this feature and not make it mandatory and forced.Re: Online payments
P.S I have located the surcharge journal and have deleted the payment. Now, if and when we receive the amount in our bank, do we need to create the surcharge journal again? what if we do not? because we actually never received that surcharge amount? who gets that extra money from the customer?Re: Online payments
I totally agree. I would have never signed up for this if they hadn't disabled the email function. Felt very forced to do so. Btw who gets the surcharge amount? I have only received the exact amount in the bank as the invoice, But the customer has been charged more. Where does that extra money from the customer go?Online payments
hi, First of all i am really **bleep** that myob has shoved this online payment feature onto us. it is creating a lots of issues. Myob closed off an invoice yesterday but i haven't received payment in the bank yet. i went to delete the payment, so i know the invoice hasn't been paid and i can keep track of it, but myob wont even allow me to delete payment as there is surcharge linked to it. and says we need to delete that first, but i cant find where the surcharge invoice is and how to delete it. i have spent hours rectifying transactions yesterday and today, this is just stupid. BTW I disabled the online payment feature, it worked for a day but this morning it showed on new invoices again. when i went to disable it again, it shows as disabled. however, new invoices still shows the option. I am so fed up of MYOB just changing and introducing these stupid features that we have no control over. looks like time to switch to XERO. If anyone knows how to solve this or how to find and delete surcharge/merchant fee transaction, please let me know.
