RandIEwing
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Re: Statements showing a balance owing on screen but actual and printed outstanding is zero
Hello Genreve / Team, Thank you for your reply. We have two scenarios where the outstanding amounts don't quite match up: 1. To do list - Accounts receivable - 3 invoices from the same customer showing a $0.01 balance outstanding. This balance is not listed on their statement, or showing when entering a new order. the amounts are from 2016 & 2018, and while it doesn't really matter as such it would be nice to see them gone off the to-do list. apart from the 3 invoices above the screen displays correctly. 2. Statements - 3 different customers (All trading in USD currency) different to the above show an outstanding balance on screen. and when entering a new order. These customers have a zero balance outstanding and when printing the statement it prints correctly at zero balance, again whilst it does not affect the outstanding balances, it would be good not to have to waste printing the statement each month. All invoices should be closed as they are paid in full. All others show and print correctly. The Sales Register - Open Invoices is working fine and displays correctly all current outstanding invoices. All transactions in the "unclosed" state are very old and are trading in USD. we have invoice numbers from the accounts receivable screen but for the second issue, we have no amounts close to what is being displayed, partly paid invoices, credits or anything else (as far as we know) that should leave a balance against the customer. Thank you for your help and please let me know if I can provide any more information. Regards Iris Ewing750Views0likes3CommentsStatements showing a balance owing on screen but actual and printed outstanding is zero
We have about three customers who show a balance outstanding against their name in MYOB - Enter Order / Invoice. however, these customers do not owe us any money and statements come back with the correct zero amount owned. is there any way we can close these "uncleared" amounts so that the customers account is zero as it should be, thank you for letting us know. Iris1.1KViews0likes5CommentsMultiple Item Codes for One Product
Hello Team can you help please. We like to keep track of our inventory and stock it under one Item Code but sell it under different item codes, to different customers at different prices. We can set up the Items, create the PO's with correct Inventory adjustment but are unsure how to deal with the Sales side of things. Which Accounts to use for the sales orders & the deletion out of Inventory. Can you give us a sample of the account codes we should utilse for these transactions, please eg. Sales Invoice Credit Account Debit Account Adjust Inventory Credit Account Debit Account Thank you Regards Iris Ewing351Views0likes1Comment