Hettie
Experienced Cover User
Joined 14 years ago
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Re: MYOB AccountRight Live and Ostendo ready to send batches
Thank you for the information supplied re "file size". I passed it on to our Ostendo Software support. Their response was only...... that my volume of transactions is very unlikely to cause a problem relating to file size, and that it is more likely to be an API issue. We discovered that even though Ostendo batches show as "ready to send" in the Ostendo program, the transactions do appear in MYOB. I check the MYOB transaction journals at the end of each day, to ensure information has transferred. Regards Hettie312Views0likes0CommentsMYOB AccountRight Live and Ostendo ready to send batches
Hi, For the past month I have had an issue with transferring batches from Ostendo to MYOB. What could be causing the problem? Batches do not fail, they remain in 'Ready to send" phase in Ostendo....... and sometimes appear as successful, but a day later, back in "ready to send" phase. Software support have updated Ostendo to latest version, plus re-installed the accounting link, but it did not resolve the issue. What could be the possible cause for this? Regards Hettie344Views0likes2Comments